When you first receive the joining instructions for the session you have booked, which is usually a few days beforehand, we strongly advise that at that point you make all necessary checks with your IT system and IT team regarding the system requirements for the platform being used.
Additional areas to check include your firewalls and security and internet browsers, and as the event is a webcast, you should also check your audio and video settings.
Please do not wait until just before the session before checking these as delays could mean you miss the start of the session.
If you are experiencing technical difficulties when trying to access the live webinar session, please try the steps below before contacting ASCL PD. Please bear in mind that it is difficult for PD staff to give advice remotely as we cannot see your computer screens or login to your local networks.
- Try accessing the webinar through another device, such as a smartphone or alternative computer.
- Try a different browser from your usual one
- Try a different wifi network from your usual one
- Try “tethering” your mobile phone to the system and using your mobile data
- Try registering for the session again. We have found that inaccuracies (such as spelling mistakes) when first registering for the session can make it difficult to then join the session on the day.
Although best efforts will be made, we are not able to guarantee that the webinar broadcast will be free of technical issues, and cannot be responsible for the ability of any individual technical set-up and equipment of individual delegates to be able to access video, audio or slides. Failure to meet the technical requirements for which the participant is responsible does not release the participant from the contractual obligation to pay.