When you first receive your joining instructions for the session you have booked, which is usually a few days beforehand, we would strongly advise at that point that you make all necessary checks with your IT system and IT team against the system requirements for the platform being used.
Additional things to check include your firewalls and security and internet browsers and as the event is a webcast, you should also check your audio and video settings.
Please do not wait until just before the session before checking this as delays could mean you miss the start of the session.
If you are having technical difficulties when trying to access the live webinar session, please try the steps below before contacting ASCL PD. Please bear in mind that it is difficult for PD staff to give advice remotely as we cannot see your computer screens or login to your local networks.
- You can try accessing the webinar through another device, such as a smartphone or alternative computer.
- You can try a different browser from your normal one
- You can try a different wifi network from your normal one
- You can try “tethering” your mobile phone to the system and using your mobile data
- You could try registering for the session again, we have found that inaccuracies (such as spelling mistakes) when first registering for the session can make it difficult to then join the session on the day.
We will send a copy of the resources and recording (where available) to all registered delegates within 48hrs of the session.
Although best efforts will be made, we are not able to guarantee that the webinar broadcast will be free of technical issues, and cannot be responsible for the ability of any individual technical set-up and equipment of individual delegates to be able to access video, audio or slides. Failure to meet the technical requirements for which the participant is responsible does not release the participant from the contractual obligation to pay.
Having issues with firewalls blocking GoToWebinar?
The link below which shows what ports etc are needed to access gotowebinar.
https://support.goto.com/webinar/help/optimal-firewall-configuration-g2w060025
System check for webcast
https://support.goto.com/webinar/system-check-attendee-av